A BORDERS family claim they are “constantly” disturbed by noisy neighbours – and their landlord is failing to act, they say.

Tina Reise and husband Garry, both 39, live with their two children in Langlee.

Mr and Mrs Reise say boisterous neighbours have kept their kids awake until 3am on numerous occasions, adding that the disturbances have started to impact on the couple’s marriage and the family’s wellbeing.

Criticising landlord Waverley Housing, Mr Reise said: “We just don’t think we’re being taken seriously, like it’s a joke. From midnight onwards we’ve had constant banging, every night.”

Waverley’s operations director Gregor Booth told the Border Telegraph that an investigation into the noise complaints had produced “inconclusive” results.

The Reise family say the noise problems have been happening for the last five years. 

Taking a toll on the family

Describing the impact, Mr Reise – who is his wife’s full-time carer – said: “There’s pressure on the family – there’s pressure on our marriage.”

Mrs Reise says her health has suffered because of the distress, adding that her children – aged 12 and nine – are being affected, too.

“I’ve got quite severe mental health problems – I suffer with severe anxiety, depression,” Mrs Reise said.

Her husband added: “Brian [aged nine] has behavioural problems – if he doesn’t get enough sleep he gets quite moody.

“We’ve seen him knocking on our door at three in the morning and woke us up.

“Then he has trouble at school and with concentration if he doesn’t get enough sleep. So it does affect him quite badly.

“Our daughter’s bedroom is directly beneath their sitting room, so she gets it worse than Brian.”

'A noise monitor was installed'

The family say that to document their complaints, they have filled out diary sheets to be passed on to the housing association.

They also say a noise monitor was installed to find out whether their neighbours were causing ‘excessive noise’.

According to the Reises, the results came back confirming their complaint. Mr Reise said: “Waverley won’t do anything about it, that’s the problem.

“We’ve had noise monitoring machines brought into the house. But they say it’s cultural, that it’s lifestyle differences and that they can’t do anything.”

Mrs Reise told this newspaper that during one of her calls to Waverley, she was advised that if she made the same complaint again, the family would be registered as nuisance callers.

“I’m terrified to phone Waverley,” Mrs Reise said.

What Waverley Housing says

A spokesperson for Waverley said: “I can confirm that our staff have investigated their complaints about noise from a neighbour and the results have been inconclusive.

"As a result we closed the case; however, if the family wish to make a further complaint in this connection then they should contact us with the relevant details.

"The housing application submitted by the family has been processed in accordance with our Allocations Policy and an appropriate level of medical priority awarded to their application.”

When the Border Telegraph asked Mr and Mrs Reise what they would like Waverley to do, the couple said: “We don’t want conflict – they’re our neighbours – but something needs to be done.”

Mrs Reise requested that her face should be blurred out in the picture for this artice. However, she was happy to be named.