CANVASSERS working on behalf of an insulation company in the Borders were not bogus callers, officers have confirmed.

Yesterday, Police Scotland launched an appeal after a Galashiels woman was approached by a man in her garden, offering a replacement boiler.

But after contacting West Lothian-based firm Everwarm, officers discovered the callers were genuine.

A Police Scotland spokesperson said: "We have since made contact with the parent company Everwarm and ascertained that they did indeed have canvassers going door-to-door offering to survey properties for insulation measures and heating system upgrades.

"Unfortunately some canvassers were not following company guidelines of wearing company branded PPE and showing company ID lanyards and hence gave the impression of being bogus.

"The company have now been suitably advised regarding the effects this unprofessional image can have on communities and they have undertaken to ensure that all staff follow the guidelines.

"The company, Everwarm-Envirohomes will be continuing to canvass and survey properties in Galashiels, Hawick, Jedburgh and Selkirk and should be wearing appropriate PPE and carrying ID."

Everwarm has also offered reassurance following the incident.

A spokesperson said: "The two workmen, although not working for Everwarm, do work for one of a number of agencies that generate home improvement work for Everwarm, and are contracted on an ongoing basis.

"As soon as the police contacted Everwarm regarding the resident's concerns, the situation was explained to everyone's satisfaction.

"Subsequently Everwarm has met with the agency concerned and put in place a plan to have all their representatives wear Everwarm branded uniforms and identification to avoid confusion in the future.

"Everyone at Everwarm continues to work very hard to ensure resident's safety and wellbeing, especially during these difficult times.

"As fraudulent sales and unsolicited visits to the homes of vulnerable residents are such common concerns these days, we would like to clarify to all residents in the Galashiels community that this incident has been resolved with the resident in question."